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Customer Experience: Nine factors that impact customer experience
Many of us have had customer experience horror stories, either that of your cellphone not working when you have a flat tire, or that of being stuck at an airport for hours or many other such...
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Social Responsibility Focused Innovation in Pharma Industry
In early 80s a new deadly disease came into existence, first in some gay men, then in injection drug users followed by users of blood related products. Most of the patients affected by this pandemic...
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